General Terms and Conditions

The Terms and Conditions of the Mediblink online shop are drawn up in accordance with the current legislation on consumer protection, the current legislation on electronic commerce, the current legislation on the protection of personal data.

The Mediblink online shop is operated by Mediblink d.o.o., Gubčeva cesta 19, 8210 Trebnje.


 Purchases in the Mediblink online shop are possible with or without registration. Registration enables the use of the My Account service, where users edit their data and notification channels and have an overview of their orders.

 Personal data

 In the online shop, Mediblink collects and processes the following personal data: surname and first name, street and house number, city, country, GSM number, username (e-mail address) and password.

 Data processing and storage

 With the given consent, the user allows Mediblink to process the collected personal data as the manager of the personal data collection for the purposes of processing and carrying out online orders and purchases and solving any problems before and after online purchases are made. The obtained data is also used by Mediblink for the purposes of sampling, surveying and statistical data processing, to determine the use of products, to adjust the offer and segmentation, for market research, to inform about the offer, innovations and benefits, to send e-news and other advertising material of the company Mediblink.

 The company Mediblink can process the obtained data for its own needs until objection or cancellation of consent by requesting the removal of personal data from the database, otherwise only for as long as is absolutely necessary to achieve the purpose for which the data was collected. During the management of personal data, the user has the opportunity to view and update the data in the user account.

 User rights

 User of the online shop can request the controller of personal data to stop processing the above-mentioned data at any time. User can also request the fulfillment of the following rights from the administrator:

• insight into personal data,

• correction of incorrect personal data,

• processing restrictions,

• deletion,

• objection,

• automated making of user’s decisions, including the creation of profiles.

 Each request for the fulfillment of rights is dealt with individually, the administrator sends an answer with reasons to the user within the legally appropriate deadline.

 The general conditions are valid from 6 December 2021 until they are changed or cancelled.

 If the user does not agree with the information about the processing of personal data and the explanation that he received from the Mediblink online shop or the person authorized for the protection of personal data, or if the legally appropriate deadline for a response has been exceeded, he can file a complaint with the supervisory authority. In the Republic of Slovenia, the supervisory authority is the Information Commissioner.

 Shipping Rates & Policies

 Products ordered on Mediblink web site are on their way in the shortest possible time. We pay special attention to our logistics center in Trebnje, as speed and convenience of delivery are of key importance to us. The shipment will be dispatched within 24 hours of receiving the order.

 Please check the cost of sending the package to your address (in your country) when placing your order.

 We will keep you informed via e-mail about possible longer delivery times. If the longer delivery time does not suit you, you can let us know and we will remove the item from the order or replace it with another one.

 For any additional information, write to us via contact form.

 Order and product availability

 In the event that the ordered goods are not in stock and/or cannot be delivered, we will inform you about this no later than 3 days after placing the order. In case of pre-payment for a product that will not be delivered, we will also refund the purchase price.

 Payment methods

 Payment by pre-invoice is available.

A proforma invoice is created when the order is placed. The transaction account number and reference number are written on the document. The buyer pays by pre-invoice to Mediblink's transaction account (after payment, the buyer can confirm this via the contact form). Some banks require the entry of additional "zeros" (e.g. 00 before the given reference).

 Validity of the offer

When purchasing, the prices apply at the moment of order confirmation. All prices include VAT. Prices may change without prior notice until the order is placed. Prices only apply to purchases in the Mediblink online shop and may differ from regular prices. We reserve the right to change technical descriptions and configurations without prior notice.

Explanation of prices:

• REGULAR PRICE - The price paid by each customer.

• PROMOTIONAL PRICE - The price paid by each customer. If the item does not have a promotional price, the buyer pays the regular price.

• ONLINE SALE - for products marked with "Online sale", promotional price, discount, value with discount, etc. valid only for purchases in the online shop. If the item does not have an online sale price, the buyer pays the regular price.

Contract withdrawal

The consumer has the right to withdraw from a contract concluded at a distance, i.e. from an online purchase, without giving reasons within 14 days.

For more informations write us via the contact form.

The pictures are symbolic.

Trebnje, 6.12.2021